Return & Refund Policy

At Tanaport.shop, we want you to be fully satisfied with your purchase. If something isn’t right, we're here to help.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received the wrong item

  • The product is damaged or defective

  • The item is not as described

Return requests must be made within [3 or 7] days of receiving your order.

2. Conditions for Return

To be eligible for a return:

  • The item must be unused, in original packaging, and in the same condition as received

  • You must provide proof of purchase (order number, receipt, or confirmation message)

  • For clothing or shoes: items must not be worn or washed

3. Non-Returnable Items

The following items are not eligible for return:

  • Intimate or hygiene-related products

  • Sale or clearance items (unless defective)

  • Items damaged due to misuse or customer error

4. How to Request a Return

To request a return:

  1. Contact us via WhatsApp or email with your order number and reason for return

  2. Provide photos (if the item is damaged or incorrect)

  3. Our team will review and guide you on the return process

📧 Email: support@tanaport.shop
📞 WhatsApp/Phone: +255-745-554-50

5. Return Shipping

  • For damaged or incorrect items: We cover the return cost

  • For other returns: You may be responsible for return shipping

We recommend using a reliable courier service and sharing the tracking number with us.

6. Refunds

  • Refunds are processed after we receive and inspect the returned item

  • If approved, your refund will be sent via mobile money or bank transfer (as agreed)

Please allow 3–5 business days for the refund to reflect.

7. Exchanges

If you prefer an exchange (e.g., different size or item), mention it when contacting us. We’ll arrange for a replacement based on availability.

8. Contact Us

For any return, refund, or exchange questions:

Email: support@tanaport.shop
WhatsApp/Phone: +255-745-554-50